Shipping policy

Shipping Policy

Effective Date: August 1, 2026

Thank you for shopping with EDMWatches. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process, ship, and deliver your purchases.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During peak seasons, promotional events, or unforeseen circumstances, processing times may be slightly longer.
  • Once your order has been shipped, you will receive a confirmation message with tracking details (where available).

2. Shipping Coverage

EDMWatches currently ships across India.

At this time, we do not offer international shipping unless specifically announced on our website.

3. Estimated Delivery Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier partner, weather conditions, or other factors beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, EDMWatches may offer free shipping on eligible orders as part of promotional campaigns.

5. Order Tracking

Once your order has been dispatched, you will receive shipping confirmation via Email, SMS, or WhatsApp (where applicable).

If tracking is available, you can use the tracking number provided to monitor your shipment.

6. Delivery Attempts

Our courier partners will make delivery attempts according to their standard procedures.

If delivery cannot be completed due to:

  • Incorrect or incomplete address
  • Recipient unavailable
  • Incorrect contact details
  • Delivery refusal

the package may be returned to us. Additional shipping charges may apply for reshipping.

7. Address Changes

If you need to update your shipping address, please contact us immediately after placing your order.

Address changes may not be possible once the order has been packed or shipped.

8. Delayed Deliveries

While we strive to deliver all orders on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier service disruptions
  • Government restrictions
  • High order volumes

EDMWatches is not liable for delays caused by circumstances beyond our reasonable control.

9. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

  • Do not accept the package if possible.
  • Contact our customer support within 48 hours of delivery.
  • Share your Order ID along with clear photos of the package and product.

We will investigate the issue and provide an appropriate resolution.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

EDMWatches is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address details provided during checkout.

11. Lost Shipments

If your shipment is confirmed lost by the courier partner, we will investigate the matter.

Once verified, we will arrange either:

  • A replacement product (subject to availability), or
  • A full refund, as applicable.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@edmwatches.com

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

Thank you for choosing EDMWatches. We appreciate your trust and are committed to delivering your order as quickly and safely as possible.